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阐述了电子政务在促进服务型政府建设中的积极作用;详述了哈尔滨市电子政务在促进服务型政府建设中取得的一系列成效;结合哈尔滨市服务型政府建设现状,提出要以电子政务为手段,树立“客户至上”的政府服务理念、建设协调有序的协同服务模式、促进政府纵向结构扁平化和横向结构整合化、对传统政务进行技术化改造、为服务型政府建设提供安全保障等建议。
Elaborated the e-government in promoting the construction of service-oriented government, the positive role; detailed e-government in Harbin to promote service-oriented government building a series of achievements made; combined with the status quo of service-oriented government in Harbin, proposed to e-government for Means to establish a “customer first” concept of government service, build a coordinated and orderly service model, promote the government’s vertical structure of the flat and horizontal integration of the structure of the traditional government affairs, technical transformation, construction of service-oriented government to provide security Protection and other recommendations.