政府热线电话是百姓与政府部门沟通的重要渠道。然而,《半月谈》记者调查发现,部分地方公开电话多达数十个,却存在电话难打通、难沟通、难办事等问题,不仅使得热线电话难以发挥应有作用,还给政府公信力带来不良影响。据报道,东北某中心城市的市长公开电话,记者连续拨打100多次无法接通。要是有群众急着反映问题,遇到这样的情况岂不“搓火”?据了解,这并非个别现象,用半小时甚至1小时以上才能打通热线电话的现象十分普遍。而 Government hotline is an important channel for people to communicate with government departments. However, the “Half Moon Talk” reporter found that there are dozens of public telephone calls in some places, but telephone access is difficult, hard to communicate and difficult to handle. This not only makes it difficult for hotlines to play its due role but also brings credibility to the government Adverse effect It is reported that the mayor of a central northeast city made a phone call and the reporter was unable to get through more than 100 consecutive calls. It is understood that this is not an isolated phenomenon. It takes quite a while to open a hotline in half an hour or even an hour or more. and